D365 CRM & Sales Lead IT Manager

Schréder; Carnaxide; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Structural homeworking

Market-competitive salary

Performance bonus

Mobility budget

Meal vouchers

Eco vouchers

Pension provision

Medical & hospitalization insurance

Net allowances and cafetaria plan

Job summary

Schréder in Lisbon, Portugal, seeks a D365 CRM & Sales Business Analyst to manage Dynamics 365 ecosystem, ensure governance, and coordinate changes across regions. You will liaise with domain leads, BPOs, GAB, and partners to maintain stable processes and enable rollout activities.

You will analyze requirements, validate changes, and support security and governance, while leveraging Microsoft technologies to drive productivity and AI adoption.

Qualifications

• 8+ years of experience in business processes within industrial environments.
• Certifications in Dynamics 365, Power Platform, project delivery, BPM, Lean/Six Sigma, ITIL or similar frameworks are assets.
• Ability to discuss technical solutions with developers and architects.
• Strong analytical mindset and pragmatic problem solving.

Responsibilities

• Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights/Marketing, Project Operations and Finance & Operations.
• Ensure application availability, consistency and quality.
• Coordinate and validate application changes across environments.
• Monitor impacts of releases, updates and platform changes.
• Translate business requirements into functional specifications and review documentation from partners.
• Support governance and security across regions and entities.

Skills

Dynamics 365

Power Platform

Business Analysis

Stakeholder Management

Change Management

ITIL

English Fluency

Microsoft Copilot

Tools

Microsoft Dynamics 365

Copilot

Job description

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Job Description

To pursue our growing and reinforce theIT team, we are currently looking for aD365 CRM & Sales Business Analyst in Lisbon, Portugal.

As D365 CRM & Sales Business Analyst, you will ensure the stability, evolution, configuration, support and governance of Schréder's Dynamics 365 ecosystem by acting as the primary functional IT contact between Domain Leads, Business Process Owners (BPOs), Global Application Board (GAB), support teams, developers and implementation partners.

The role focuses on application lifecycle management, issue resolution, change request analysis, rollout activities, system governance and maintenance of business processes across the global Dynamics platform.

What you will do

Application Management

• Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights / Marketing, Project Operations and Finance & Operations.
• Ensure application availability, consistency and quality.
• Coordinate and validate application changes across environments.
• Monitor impacts of releases, updates and platform changes.

Functional Analysis & Change Requests

• Analyze business requirements provided by Domain Leads and BPOs.
• Assess feasibility using standard Microsoft capabilities.
• Challenge unnecessary customization.
• Translate requirements into clear functional specifications.
• Review functional and technical documentation produced by partners, including Functional Gap Design documents.
• Monitor post-release behaviour.
• This area represents a significant portion of the operational activity of the role.
• Analyze production issues and support tickets.
• Investigate root causes together with business users, support teams and developers.
• Validate proposed fixes.Escalate critical issues when required.

Rollout & Configuration Management

• Configure and maintain application settings during rollouts.
• Support deployment of new legal entities, business units and countries.
• Ensure configuration consistency across regions.
• Coordinate rollout readiness with business stakeholders and implementation partners.

Testing

• Define and execute test scenarios.
• Validate bug fixes.
• Review test evidence and documentation.
• Ensure regression risks are properly covered.
• Approve releases from a functional perspective.

Governance & Security

• Maintain application governance principles.
• Validate security role concepts.
• Review access models.
• Ensure consistency of business processes across regions.
• Promote standard Microsoft functionality whenever possible.
• Work closely with implementation partners.
• Challenge estimates when required.
• Ensure expected quality of developments and configurations.
• Promote efficient use of Microsoft Copilot capabilities.
• Assess opportunities to improve productivity through AI features.
• Support adoption of new Microsoft technologies when relevant.

Qualifications

At Schréder, entrepreneurship and a growth mindset are essential. It's not just about who you are but who you want to become with us.

Skills Requested

• Business Processes in Industrial environment (> 8 years of experience)
• Certifications or training related to Microsoft Dynamics 365, Power Platform, project delivery, business process management, Lean / Six Sigma, ITIL or similar frameworks are considered an asset.
• The role requires the ability to discuss technical solutions with developers and architects.
• Strong analytical mindset
• Pragmatic problem solving
• Ability to understand complex business processes quickly
• Ability to challenge proposals constructively
• Deep fluency in spoken and written English + ideally one other language (French, Spanish, Portuguese, Dutch or German)

Additional Information

At Schréder, every employee is valued for his or her skill set. We actively look for and choose employeesbased on their experience and the value they bring to the company.

What we have waiting for you

• A positive work environment: You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.
• Flexibility at work: For all functions that allow it, we encourage hybrid working, as working in person and remotely has benefits.
• Growth opportunities: You will be part of a global company that encourages your employees to learn and develop daily and pursue their career goals at Schréder. Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone and grow with us!
• Open communication: We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
• Shared purpose: If you will be here with us, we share the same values.
• Deeper connections: We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.

• flexible working hours
• structural homeworking
• market competitive salary
• performance bonus
• mobility budget
• meal vouchers
• eco vouchers
• pension provision
• medical & hospitalization insurance
• net allowances and cafetaria plan

Commitment to Diversity & Inclusion

Respect is one of our Values. Our commitment to inclusivitygoes hand in hand with our dedication to sustainabilityand the environment.Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.