D365 CRM & Sales Lead IT Manager - Hybrid Growth

Schréder; Carnaxide; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Structural homeworking

Market-competitive salary

Performance bonus

Mobility budget

Meal vouchers

Eco vouchers

Pension provision

Medical & hospitalization insurance

Net allowances and cafetaria plan

Job summary

Schréder in Lisbon, Portugal, seeks a D365 CRM & Sales Business Analyst to manage Dynamics 365 ecosystem, ensure governance, and coordinate changes across regions. You will liaise with domain leads, BPOs, GAB, and partners to maintain stable processes and enable rollout activities.

You will analyze requirements, validate changes, and support security and governance, while leveraging Microsoft technologies to drive productivity and AI adoption.

Qualifications

• 8+ years of experience in business processes within industrial environments.
• Certifications in Dynamics 365, Power Platform, project delivery, BPM, Lean/Six Sigma, ITIL or similar frameworks are assets.
• Ability to discuss technical solutions with developers and architects.
• Strong analytical mindset and pragmatic problem solving.

Responsibilities

• Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights/Marketing, Project Operations and Finance & Operations.
• Ensure application availability, consistency and quality.
• Coordinate and validate application changes across environments.
• Monitor impacts of releases, updates and platform changes.
• Translate business requirements into functional specifications and review documentation from partners.
• Support governance and security across regions and entities.

Skills

Dynamics 365

Power Platform

Business Analysis

Stakeholder Management

Change Management

ITIL

English Fluency

Microsoft Copilot

Tools

Microsoft Dynamics 365

Copilot

Job description

Schréder in Lisbon, Portugal, seeks a D365 CRM & Sales Business Analyst to manage Dynamics 365 ecosystem, ensure governance, and coordinate changes across regions. You will liaise with domain leads, BPOs, GAB, and partners to maintain stable processes and enable rollout activities.

You will analyze requirements, validate changes, and support security and governance, while leveraging Microsoft technologies to drive productivity and AI adoption.