Czech Speaking Reservations Agent For Booking.Com - Work Remote In Greece

Mercier Consultancy Group; Portugal; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully paid relocation

13th and 14th salaries

Performance bonus

Professional training

Multicultural environment

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Reservations Agent for Booking.com in Greece. This role involves handling high-quality customer support, managing reservations, and resolving complex travel inquiries.

Relocation support is provided to join a vibrant Greek team. Qualified candidates are fluent in Czech and English, hold EU or Greek work permission, and have experience with travel booking platforms.

Qualifications

• Czech (spoken and written) is mandatory.
• EU passport or Greek work permit required.
• Experience with travel/booking platforms is preferred.
• Strong communication and customer service mindset essential.
• English for internal training and company communication.

Responsibilities

• Provide high-quality support to travelers and partners on Booking.com.
• Manage reservations, cancellations and modifications professionally.
• Resolve complex travel queries to ensure customer satisfaction.
• Act as a Booking.com brand ambassador with premium service standards.
• Collaborate with internal teams to assist Czech-speaking clients.
• Document interactions and booking status in the CRM system accurately.
• Meet KPIs in the travel sector through diligent performance.

Skills

Czech language (native/fluent)

English language

Customer service

CRM systems

Tools

CRM systems

Job description

Czech Speaking Reservations Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates secure the most rewarding career opportunities in the global travel and service sectors.

Job Overview

We are currently looking for motivated professionals to join our team for a Czech Speaking Reservations Agent For Booking.com position in Greece. This is an exceptional opportunity to advance your career within the global travel industry while enjoying the Mediterranean lifestyle in one of Europe’s most vibrant countries, with full relocation support provided.

Key Responsibilities

• Provide high-quality customer support for travelers and partners on the Booking.com platform.
• Manage accommodation reservations, cancellations, and modifications with professionalism and efficiency.
• Resolve complex travel-related queries to ensure maximum customer satisfaction.
• Act as a brand ambassador for Booking.com, maintaining premium service standards in the travel industry.
• Collaborate with internal departments to facilitate seamless travel experiences for a Czech-speaking clientele.
• Utilize internal CRM systems to accurately document all interactions and booking status updates.
• Contribute to the overall success of the team by meeting key performance indicators (KPIs) in the travel sector.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport or a valid Greek work permit.
• Proven ability to navigate travel industry booking platforms effectively.
• Excellent communication skills and a passion for delivering high-end customer service.
• A proactive mindset, perfect for those seeking competitive Czech-speaking jobs in Greece.
• Strong command of English for internal training and company communication.

What We Offer

• Competitive Monthly Salary with a transparent performance-based structure.
• Monthly Performance Bonus to reward your dedication and excellence.
• Two extra salaries per year (13th and 14th salary) as part of your compensation package.
• Fully Paid Relocation Package including flight, airport transfer, and temporary hotel accommodation in Greece.
• Professional training provided to ensure you thrive in your new career.
• Exposure to a multi-cultural working environment within one of the most exciting jobs in Greece.

Life in Greece

Embrace the unparalleled quality of life that Greece offers, from its breathtaking historical landmarks to its world-famous sun-drenched coastlines. Choosing to work in Greece means enjoying a lifestyle that perfectly balances a thriving professional career with a relaxed, Mediterranean culture that is second to none.

Beyond the incredible weather and hospitality, Greece offers a welcoming environment for expatriates. By taking this Czech Speaking Reservations Agent For Booking.com position in Greece, you will gain access to an affordable cost of living, exquisite Mediterranean cuisine, and a vibrant social scene that makes relocating to Greece a truly life-changing experience.

Czech Speaking Reservations Agent For Booking.com - Work Remote In Greece PT