Remote Czech Reservations Specialist – Greece Relocation

Mercier Consultancy Group; Viseu; À distance; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

13th & 14th salaries

Relocation to Greece

Training provided

Multicultural environment

Résumé du poste

Mercier Consultancy Group is seeking a Czech Speaking Reservations Agent for Booking.Com with relocation to Greece. You will support travelers and partners on Booking.Com, manage bookings, and resolve issues while upholding premium service standards.

The role requires Czech fluency, English ability, and EU passport or Greek work permit. Relocation and training are provided for a dynamic, multicultural Greek work environment.

Qualifications

• Czech language fluency is mandatory.
• EU passport or Greek work permit.
• Experience navigating travel booking platforms.
• Excellent communication skills for high-end service.
• Proactive mindset for Czech-speaking roles in Greece.
• Strong command of English for internal training and company communication.

Responsabilités

• Provide high-quality customer support for travelers and partners on Booking.Com.
• Manage reservations, cancellations, and modifications efficiently.
• Resolve complex travel-related queries to ensure satisfaction.
• Act as a brand ambassador for Booking.Com with premium service standards.
• Collaborate with internal teams to assist Czech-speaking clients.
• Document interactions and booking status in CRM systems.
• Meet KPIs in the travel sector to contribute to team success.

Connaissances

Czech language

English language

Customer service

Outils

CRM systems

Description du poste

Mercier Consultancy Group is seeking a Czech Speaking Reservations Agent for Booking.Com with relocation to Greece. You will support travelers and partners on Booking.Com, manage bookings, and resolve issues while upholding premium service standards.

The role requires Czech fluency, English ability, and EU passport or Greek work permit. Relocation and training are provided for a dynamic, multicultural Greek work environment.