Czech Reservations Agent — Remote in Greece

Mercier Consultancy Group; Portugal; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully paid relocation

13th and 14th salaries

Performance bonus

Professional training

Multicultural environment

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Reservations Agent for Booking.com in Greece. This role involves handling high-quality customer support, managing reservations, and resolving complex travel inquiries.

Relocation support is provided to join a vibrant Greek team. Qualified candidates are fluent in Czech and English, hold EU or Greek work permission, and have experience with travel booking platforms.

Qualifications

• Czech (spoken and written) is mandatory.
• EU passport or Greek work permit required.
• Experience with travel/booking platforms is preferred.
• Strong communication and customer service mindset essential.
• English for internal training and company communication.

Responsibilities

• Provide high-quality support to travelers and partners on Booking.com.
• Manage reservations, cancellations and modifications professionally.
• Resolve complex travel queries to ensure customer satisfaction.
• Act as a Booking.com brand ambassador with premium service standards.
• Collaborate with internal teams to assist Czech-speaking clients.
• Document interactions and booking status in the CRM system accurately.
• Meet KPIs in the travel sector through diligent performance.

Skills

Czech language (native/fluent)

English language

Customer service

CRM systems

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a Czech-speaking Reservations Agent for Booking.com in Greece. This role involves handling high-quality customer support, managing reservations, and resolving complex travel inquiries.

Relocation support is provided to join a vibrant Greek team. Qualified candidates are fluent in Czech and English, hold EU or Greek work permission, and have experience with travel booking platforms.