Czech Speaking Player Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Player Support Specialist to join our client's team in Bulgaria. The role focuses on delivering high-quality technical and gameplay assistance to Czech players, handling inquiries via chat and email, and staying updated on game titles and Esports trends.

The successful candidate will relocate to Sofia for an on-site position, with health insurance, training, relocation support, and a monthly performance bonus as part of the package.

Qualifications

• Native or fluent Czech (spoken and written).
• Experience in customer support or player support is a plus.
• Willingness to relocate to Sofia, Bulgaria and work on-site.

Responsibilities

• Provide high-quality technical and gameplay support to users in the Gaming & Esports community.
• Resolve player inquiries regarding account management, in-game purchases, and technical troubleshooting via chat and email.
• Maintain deep knowledge of current game titles and Esports trends to provide expert-level assistance.
• Engage with the community to ensure a positive gaming experience for Czech-speaking players.
• Collaborate with internal teams to report emerging bugs or common player feedback.

Skills

Czech language

Customer support

Gaming knowledge

Job description

Czech Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in high-impact recruitment and BPO solutions, consistently delivering excellence for professionals seeking rewarding career opportunities in global hubs.

Job Overview

We are currently scouting for a talented professional to join our client’s dynamic team for a Czech Speaking Player Support Specialist position in Bulgaria. This role is perfect for a gaming enthusiast who wants to combine their passion for Esports with a professional career in a vibrant, international environment.

Key Responsibilities

• Provide high-quality technical and gameplay support to users in the Gaming & Esports community.
• Resolve player inquiries regarding account management, in-game purchases, and technical troubleshooting via chat and email.
• Maintain deep knowledge of current game titles and competitive Esports trends to provide expert-level assistance.
• Engage with the community to ensure a positive gaming experience for all Czech-speaking players.
• Collaborate with internal teams to report emerging bugs or common player feedback within the gaming platform.
• Adhere to security and data privacy standards while handling player information.
• Contribute to team targets and consistently deliver excellent service levels in this fast-paced industry.
• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for Gaming and the Esports industry.
• Excellent communication and problem-solving skills, ideal for those seeking Czech-speaking jobs abroad.
• Ability to relocate to Sofia for this on-site role in Bulgaria.
• Previous experience in customer service or player support is considered an advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

• Living and working in Bulgaria offers an exceptional quality of life, blending ancient history with a modern, burgeoning tech scene. Our candidates frequently choose jobs in Bulgaria because of the beautiful mountain scenery, pleasant weather, and a welcoming culture that perfectly complements the excitement of our Gaming and Esports sector.
• Beyond the professional appeal, Bulgaria provides a low cost of living with world-class dining, bustling nightlife, and a growing expat community. Our relocation support ensures that your move to Bulgaria is seamless, allowing you to focus on your career as a Czech Speaking Player Support Specialist while you explore everything this vibrant nation has to offer.