Polish Customer Support Specialist - Trust & Safety, Lisbon

Besthire; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Structured onboarding

Ongoing coaching

Career development

Resumo da oferta

Besthire in Lisbon, Portugal, is hiring a Polish-speaking Content Moderator to join our Tech team. You will review user-generated content on a major digital platform and help with account and product support.

This on-site role starts with full training and structured onboarding. Daily tasks include responding to customer inquiries across channels, documenting each case, and flagging anything unusual to a supervisor.

Qualificações

• Polish language required or strong proficiency.
• Experience related to content moderation or similar support roles is a plus.
• Willingness to work on-site in Lisbon, Portugal and adapt to guidelines.

Responsabilidades

• Review user-generated content per platform guidelines.
• Respond to customer enquiries across multiple channels.
• Document each case accurately and flag unusual content to a supervisor.

Conhecimentos

Polish-speaking

Content moderation

Customer service

Descrição da oferta de emprego

We're hiring a Polish-speaking Content Moderator to join a Tech team in Lisbon, Portugal.

You’ll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 10/Sep/26.

Content moderation, e-commerce platform.

Please note: this role involves reviewing user-generated content and may include exposure to sensitive or graphic material as part of standard content moderation duties.

Your daily tasks will include responding to customer enquiries across multiple channels, documenting each case accurately, and flagging anything unusual to a supervisor.

We’re looking for candidates who communicate confidently in Polish and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You’ll receive structured onboarding, ongoing coaching, and clear opportunities to grow within a supportive, multicultural team.

Full training and career development support provided.