Czech E-Commerce Customer Specialist in Lisbon - 1500 Euros Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 1500 - 1900; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Transportation allowance

Meal allowance

Fixed shifts

Onsite in Lisbon

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to support Czech and English speaking customers in Lisbon. You will assist with orders, payments, deliveries and returns while delivering friendly, accurate service.

This role is suited for candidates with 0–1 year in content moderation or a related analytical field, EU citizenship or Portuguese residency, and a willingness to work onsite in Lisbon. The package includes performance bonuses, daily transport allowance, and meal support, with a

Qualificações

• Czech language at C1/C2 level and English at B2.
• 0–1 year of experience in content moderation or related analytical role.
• Strong communication, analytical mindset, and client-support ability.
• EU citizenship or valid Portuguese residency.

Responsabilidades

• Customer Assistance: Support customers through phone, chat, or email with questions about orders, products, payments, shipping, and returns.
• Order Support: Guide customers throughout the purchasing process, including placing orders, tracking shipments, and post-purchase assistance.
• Problem Resolution: Identify customer concerns and provide efficient solutions while maintaining a positive experience.
• Product Information: Offer clear guidance on product details, availability, and current promotions.
• Case Handling: Escalate complex situations when needed while ensuring proper follow-up and resolution.
• Customer Experience: Deliver professional, empathetic service that fosters trust and strengthens customer loyalty.
• Policy Compliance: Follow company procedures and service standards to ensure consistent and high-quality support.

Conhecimentos

Czech (C1/C2)

English (B2)

Communication

Analytical thinking

Customer support

Descrição da oferta de emprego

Czech E-Commerce Customer Specialist in Lisbon - 1500 Euros Welcome Bonus

Job Openings Czech E-Commerce Customer Specialist in Lisbon - 1500 Euros Welcome Bonus

About the job Czech E-Commerce Customer Specialist in Lisbon - 1500 Euros Welcome Bonus

Grow Your Career in Customer Experience — in Lisbon

Do you enjoy assisting customers, resolving issues, and helping create seamless online shopping experiences? Join our team as a Customer Specialist and play an important role in supporting customers throughout their purchasing journey while delivering excellent service and satisfaction.

Role Overview

As a Customer Specialist, you will support customers with questions related to online orders, products, payments, deliveries, and returns. Your role will help ensure a smooth and enjoyable shopping experience while maintaining high standards of customer care.

Key Responsibilities

• Customer Assistance: Support customers through phone, chat, or email with questions about orders, products, payments, shipping, and returns.

Order Support: Guide customers throughout the purchasing process, including placing orders, tracking shipments, and post-purchase assistance.

Problem Resolution: Identify customer concerns and provide efficient solutions while maintaining a positive experience.

Product Information: Offer clear guidance on product details, availability, and current promotions.

Case Handling: Escalate complex situations when needed while ensuring proper follow-up and resolution.

Customer Experience: Deliver professional, empathetic service that fosters trust and strengthens customer loyalty.

Policy Compliance: Follow company procedures and service standards to ensure consistent and high-quality support.

Qualifications

• Language Skills:Proficiency in Czech (C1/C2) and English (B2)
• Experience:0-1 year of experience in content moderation or a related analytical role
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.