Polish Customer Advisor in Lisbon | 1000 Euros Welcome Bonus

BlueView Talent; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Onsite work

Resumo da oferta

BlueView Talent is seeking a Customer Specialist to support an international client base in Lisbon. You will handle inquiries via phone, email, live chat, and other channels, delivering accurate information and helpful resolutions to ensure high customer satisfaction.

The role emphasizes strong language skills in Polish and English, professional communication, and a proactive approach to problem solving. Onsite work and relocation support are offered as part of the package.

Qualificações

• Polish language at C1/C2 level and English at B2 level.
• EU citizenship or Portuguese residency is required.
• Strong analytical, creative and communication abilities.

Responsabilidades

• Provide friendly, professional customer support via multiple channels.
• Answer questions about products, services, orders, and accounts.
• Understand customer needs and provide clear, actionable solutions.
• Guide customers through processes across platforms and services.
• Document interactions and resolutions in internal systems.
• Escalate complex issues to appropriate departments when needed.

Conhecimentos

Polish language proficiency

English language proficiency

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Build Your Career as a Customer Service Specialist – International Project!

Join a dynamic and customer-focused team where communication, problem-solving, and customer satisfaction are at the heart of every interaction. If you enjoy helping people, finding solutions, and providing professional support, this is a great opportunity to develop your customer service skills while working in an international and fast-paced environment.

Role Overview:

As a Customer Specialist, you will be responsible for assisting customers with a variety of questions, requests, and concerns. Through phone, email, live chat, and other support channels, you’ll provide accurate information, understand customer needs, resolve issues, and ensure every interaction is handled efficiently and professionally.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels.
• Assist customers with questions related to products, services, orders, accounts, payments, deliveries, and general requests.
• Understand customer needs and provide clear, accurate, and practical solutions.
• Guide customers through different processes, platforms, and services while ensuring information is easy to understand.
• Handle customer concerns and complaints professionally, maintaining a positive and solution-oriented approach.
• Provide accurate information about products, services, policies, procedures, and available solutions.
• Accurately document customer interactions, requests, actions taken, and resolutions in internal systems.
• Follow established company procedures, service guidelines, and quality standards.
• Escalate complex, urgent, or sensitive cases to the appropriate department when necessary.
• Collaborate with internal teams to ensure customer requests and issues are resolved efficiently and within the required timeframe.
• Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up to date with company products, services, policies, procedures, and best practices through ongoing training and development.

Requirements:

• Language Skills: Fluent in Polish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment