Czech Content Moderator

Cbt; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Attendance bonus 45€ per month (paid  

Meal allowance 7.6€ per working day

Job summary

CBT is seeking a Content Moderator to protect platform integrity and ensure high-quality, compliant user-generated content for a global e-commerce audience. You will leverage your local market knowledge and strong communication skills to review content and maintain safety across the platform.

As part of a 24/7 operation, you will handle shifting workloads, adapt to evolving guidelines, and collaborate with teams to uphold policy standards in a fast-paced environment.

Qualifications

• Moderate user-generated content to ensure policy compliance and high-quality standards.
• Leverage local market understanding and cultural nuances to assess content accurately.
• Communicate clearly, both verbally and in writing, with stakeholders and users.

Responsibilities

• Review and moderate content for policy compliance and safety.
• Apply judgment to flag issues and escalate per protocols.
• Stay informed about changes in policies and platform guidelines.
• Adapt to evolving guidelines, schedules, and workloads.

Skills

Moderation skills

Local market knowledge

Communication skills

Decision making

Empathy

Resilience

E-commerce knowledge

Job description

Are you passionate about digital safety and the world of e-commerce? We are looking for detail-oriented individuals with strong local market expertise to join our team as a Content Moderator for a global e-commerce leader.

In this role, you will be the guardian of our platform's integrity, ensuring that user-generated content remains safe, compliant, and high-quality for millions of users.

About the Role

As a Content Moderator, you will be responsible for reviewing and moderating user-generated content, ensuring compliance with policies and guaranteeing top-quality standards. You will leverage your local market expertise, strong communication skills, and attention to detail to maintain the integrity and safety of online content.

What You Will Do

• Ensure Quality & Safety: Review and moderate content to ensure compliance with platform policies and e-commerce standards.
• Policy Compliance: Apply critical judgment to identify policy/legal issues and upscale cases following established protocols.
• Stay Informed: Remain knowledgeable and passionate about leading e-commerce products and services.
• Adapt to Changes: Work flexibly with evolving guidelines, schedules, and policies.
• Handle High Volumes: Manage peaks in content review during seasonal campaigns and promotions.

What We Are Looking For

• Expertise: Strong moderation skills with a deep understanding of the local market and cultural nuances.
• E-commerce Knowledge: A solid grasp of the e-commerce landscape and online consumer behavior.
• Communication: Exceptional verbal and written communication skills.
• Decision Making: Ability to make rational, unbiased decisions quickly under pressure.
• Soft Skills: High level of empathy combined with a customer-service-oriented mindset.
• Resilience: Capable of managing high-volume queues during peak promotion seasons.

Work Schedule & Shifts

This is a 24/7 operation requiring high flexibility. The role operates on a rotational shift basis:

• Shift Rotations:
• Morning: 07:00 – 16:00
• Afternoon: 14:00 – 23:00
• Night: 22:30 – 07:30
• Working Days: Monday to Sunday (Rotative).
• Attendance Bonus: 45€ per month (paid over 11 months).
• Meal allowance: 7.6 per working day
• Growth: Opportunity to work with a top-tier global platform and develop skills in digital policy and e-commerce operations.