Customer & Technical Support — Medical Devices (Porto)

Europe Language Jobs; Porto; On-site; EUR 12,000 - 18,000; Full time

Job summary

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist to provide care and technical assistance for medical devices. The role involves order management and empathetic support across European markets, with on-site presence in Porto.

Responsibilities include handling multichannel support, documenting interactions in English, and adhering to regulatory and safety standards. Prior experience in healthcare or technical support is a plus.

Qualifications

• Fluent in Italian and English at C1 level.

Responsibilities

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Skills

Italian

English (C1)

Job description

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist to provide care and technical assistance for medical devices. The role involves order management and empathetic support across European markets, with on-site presence in Porto.

Responsibilities include handling multichannel support, documenting interactions in English, and adhering to regulatory and safety standards. Prior experience in healthcare or technical support is a plus.