Order and Tech Support (German-speaking) - Medical Equipment 1500€ Bonus

Concentrix; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Bring-a-friend bonus

Full paid training

Job summary

Concentrix is looking for a Customer & Technical Support Specialist in Porto, Portugal. This role requires fluency in German and C1 level in English, providing technical assistance for medical devices. You will manage customer interactions through various channels, ensuring regulatory standards. Competitive salary and full training are provided. Ideal candidates should have strong communication, problem-solving skills, and a customer-oriented approach. Join a supportive environment committed to equal employment opportunities.

Qualifications

• Fluent, both verbal and written, in German and C1 level in English.
• Strong customer service orientation with excellent communication skills.
• Problem-solving, prioritization, and organizational skills.

Responsibilities

• Deliver technical support and troubleshooting for medical diabetes devices.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support.

Skills

Fluent in German

C1 level in English

Customer service orientation

Problem-solving skills

Organizational skills

Job description

Customer, Order and Technical Support (German-speaking) – Medical Equipment

Customer & Technical Support Specialist in Porto, Portugal (On‑Site). Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

Responsibilities

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Qualifications

• Fluent, both verbal and written, in German and C1 level in English.
• Can support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Problem‑solving, prioritization, and organizational skills.
• Remain calm under stress and adapt quickly to change.
• Patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Knowledge or background in healthcare, diabetes devices, or technical support.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Porto, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.

Equal‑Opportunity Employment

Concentrix is an equal‑opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications.

Work Eligibility

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.