Order and Tech Support (French-speaking) - Med Equipment

Concentrix Portugal; Porto; Presencial; EUR 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central Porto location

Bring-a-friend bonus

Full paid training

Resumo da oferta

Concentrix Portugal in Porto (On-Site) offers a Customer & Technical Support Specialist role focused on medical devices. You will deliver customer care and technical assistance across European markets, ensuring accurate order management and empathetic support.

The position includes full paid training, training on cutting-edge technologies, and clear career growth opportunities, with a central Porto location and referral bonuses. Fluency in French and English is required.

Qualificações

• Fluent in French and English (C1) both written and spoken.
• Ability to support multiple markets simultaneously.
• Strong customer-service orientation and communication skills.
• Good problem-solving, prioritization, and organizational skills.

Responsabilidades

• Provide technical and customer support for medical devices and accessories.
• Manage order intake and renewals per company guidelines.
• Assist customers with product usage and ordering via calls, email, chat, and SMS.
• Document all customer contacts in English.

Conhecimentos

French (C1)

Customer service orientation

Multichannel support

Empathy

Active listening

Descrição da oferta de emprego

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer & Technical Support Specialist in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Your qualifications

• Are fluent, both verbal and written, in French+ C1 level in English
• Can support more than one market simultaneously.
• Have a strong customer service orientation with excellent communication skills.
• Possess problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

What’s in it for you

In this role, we offer benefits that support your lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.