Customer Support Specialist - Spanish & English

Cross Border Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training program

Dynamic international team

Resumo da oferta

Cross Border Talents is recruiting for a Spanish & English Customer Support Specialist to join a major Spanish Airline project on-site in Lisbon, Portugal. You will be the first point of contact for passengers, assisting with bookings, inquiries and customer care in a fast-paced environment.

Ideal candidates are native Spanish speakers with at least B1 level English, ready to relocate to Lisbon for an immediate start. Training is provided and you will work within an international team.

Qualificações

• Native or high fluency in Spanish
• Intermediate English (B1 level)
• Based in Lisbon or willing to relocate to Lisbon for an on-site role
• Immediate joiners required (Start Date: September 17, 2026)

Responsabilidades

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues while maintaining high customer satisfaction.
• Document customer interactions accurately in the system.

Conhecimentos

Spanish

English (B1)

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.