Customer Support Specialist – Social Media & Digital Advertising — German

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance (€7.63 net per working日

Attendance bonus (€60)

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Specialist in Lisbon to assist customers with digital advertising and paid campaign inquiries. You will leverage your language skills and marketing knowledge to deliver effective support and maintain high satisfaction.

Responsibilities include guiding customers on campaigns, handling German and English inquiries, and coordinating with teams to resolve issues. A marketing degree and experience in digital advertising are required.

Qualifications

• Fluency in German and English is required.
• Mandatory experience in paid campaign management.
• Experience in digital marketing and contact centre operations in an advertising technology environment.
• Familiarity with social media products and digital advertising.

Responsibilities

• Handle customer enquiries in German and English.
• Guide customers on paid campaigns and digital advertising products.
• Investigate issues and recommend solutions.
• Explain platform features and assist with relevant tools.
• Follow service procedures and quality standards.
• Coordinate with colleagues to resolve complex enquiries.

Skills

German language

English language

Customer support

Digital marketing knowledge

Communication skills

Problem solving

Shift flexibility

Education

Marketing degree

Tools

Paid campaign management

Job description

About the Role

We are looking for a German-speaking Customer Support Specialist to assist customers with digital advertising and paid campaign-related enquiries. You will use your language skills and digital marketing knowledge to provide effective support and maintain a high level of customer satisfaction.

Key Responsibilities

• Manage customer enquiries in German and English.
• Provide guidance on paid campaigns and digital advertising products.
• Investigate customer issues and recommend suitable solutions.
• Explain platform features and support customers in using relevant tools.
• Follow service procedures and quality standards.
• Coordinate with colleagues to resolve more complex enquiries.
• Fluent German and English.
• Mandatory experience in paid campaign management.
• A degree in Marketing or a related field.
• Experience in digital marketing and customer support/contact centre operations in an advertising technology environment.
• Familiarity with social media products and digital advertising.
• Strong communication and problem-solving skills; flexibility for rotating shifts.

Requirements

Languages

German / English

Salary

€1,050–€1,150 gross/month (paid over 14 months; source salary: €1,100)

Benefits

• Welcome bonus paid in 12 monthly instalments during the first year
• €7.63 net meal allowance per working day
• €60 attendance bonus (as stated in the offer)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off.

Relocation

Relocation support provided. Shared accommodation may be available for up to 12 months; utilities are included and accommodation costs are deducted from salary.