Digital Marketing & Customer support (Italian Speaker)

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Daily meal allowance

Attendance bonus

Accommodation option in Lisbon

Job summary

Cross Border Talents in Lisbon is seeking an ambitious Digital Marketing & Customer Support specialist who is fluent in Italian and English. You will support advertisers and business clients, helping them optimize paid campaigns across major social media platforms and advertising tech tools.

The role combines customer service with hands-on campaign management, requires a marketing degree and proven experience in paid campaigns, and offers on-site work in Lisbon with benefits like meal allowance

Qualifications

• Native or C2-level Italian with professional English.
• Degree in Marketing, Digital Media, Advertising, or related field.
• Mandatory experience in Paid Campaign Management and Digital Marketing.
• Familiarity with social media advertising platforms, ad formats, and metrics.
• Strong communication, analytical, and customer service skills.

Responsibilities

• Provide professional support to Italian-speaking clients via email, chat, and phone.
• Set up, manage, and optimize paid advertising campaigns.
• Troubleshoot ad delivery, account settings, payments, and policy guidelines.
• Collaborate with business accounts to ensure campaign delivery and brand safety.
• Use advertising tools and CRM to track and resolve campaign-related issues.

Skills

Excellent communication

Analytical problem-solving

Customer service mindset

Fluent Italian (C2)

English proficiency

Education

Bachelor's degree in Marketing or related field

Tools

Social media advertising platforms

CRM systems

Paid campaigns optimization tools

Job description

Job Summary

Are you passionate about digital marketing, social media, and paid advertising campaigns? We are looking for an ambitious, Italian-speaking Digital Marketing & Customer support to join our fast-growing team in Lisbon. In this role, you will support advertisers and business clients utilizing major social media and advertising tech platforms, helping them optimize their paid campaigns and achieve marketing success.

Key Responsibilities

• Provide professional support to Italian-speaking clients and advertisers via email, chat, and phone regarding paid ad campaigns and platform usage.
• Assist clients in setting up, managing, and optimizing paid advertising campaigns on digital tech platforms.
• Troubleshoot ad delivery, account settings, payment inquiries, and platform policy guidelines.
• Collaborate with business accounts to ensure high-value satisfaction, campaign delivery, and brand safety.
• Utilize advertising tools and internal CRM systems to track, log, and resolve campaign-related issues efficiently.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Education: Degree in Marketing, Digital Media, Advertising, Communication, or a related field.
• Experience: Mandatory experience in Paid Campaign Management and Digital Marketing.
• Industry Knowledge: Familiarity with social media advertising tech platforms, digital ad formats, and paid campaign metrics.
• Skills: Excellent communication, analytical problem-solving skills, and a strong customer service mindset.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Schedule: Rotational shifts with 2 days off per week.
• Relocation Support: Access to a company-provided accommodation option in a shared apartment in Lisbon (subject to terms).
• Benefits: Daily meal allowance and attendance bonus.