Digital Marketing & Campaign Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Accommodation in Lisbon

Daily meal allowance

Attendance bonus

Job summary

Cross Border Talents in Lisbon seeks an Italian-speaking Digital Marketing & Campaign Support Specialist to help advertisers optimize paid campaigns across major social platforms. You will provide frontline client support via email, chat and phone, ensuring campaigns are set up correctly and platform rules followed.

Required: native or C2 Italian and fluent English, a degree in Marketing or related field, and hands-on Paid Campaign Management experience.

Qualifications

• Native or C2-level Italian with professional English proficiency.
• Degree in Marketing, Digital Media, Advertising, or Communication.
• Experience in Paid Campaign Management and Digital Marketing.

Responsibilities

• Provide Italian-speaking client and advertiser support via email, chat, and phone regarding paid campaigns and platform usage.
• Assist clients in setting up, managing, and optimizing paid advertising campaigns on digital platforms.
• Troubleshoot ad delivery, account settings, payments, and platform policy guidelines.
• Collaborate with business accounts to ensure campaign delivery and brand safety.
• Utilize CRM tools to track, log, and resolve campaign-related issues efficiently.

Skills

Italian language

English language

Communication skills

Analytical thinking

Education

Marketing / Digital Media / Advertising / Communication degree

Tools

CRM systems

Social media advertising platforms

Job description

Job Summary

Are you passionate about digital marketing, social media, and paid advertising campaigns? We are looking for an ambitious, Italian-speaking Digital Marketing & Campaign Support Specialist to join our fast-growing team in Lisbon. In this role, you will support advertisers and business clients utilizing major social media and advertising tech platforms, helping them optimize their paid campaigns and achieve marketing success.

Key Responsibilities

• Provide professional support to Italian-speaking clients and advertisers via email, chat, and phone regarding paid ad campaigns and platform usage.
• Assist clients in setting up, managing, and optimizing paid advertising campaigns on digital tech platforms.
• Troubleshoot ad delivery, account settings, payment inquiries, and platform policy guidelines.
• Collaborate with business accounts to ensure high-value satisfaction, campaign delivery, and brand safety.
• Utilize advertising tools and internal CRM systems to track, log, and resolve campaign-related issues efficiently.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Education: Degree in Marketing, Digital Media, Advertising, Communication, or a related field.
• Experience: Mandatory experience in Paid Campaign Management and Digital Marketing.
• Industry Knowledge: Familiarity with social media advertising tech platforms, digital ad formats, and paid campaign metrics.
• Skills: Excellent communication, analytical problem-solving skills, and a strong customer service mindset.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Schedule: Rotational shifts with 2 days off per week.
• Relocation Support: Access to a company-provided accommodation option in a shared apartment in Lisbon (subject to terms).
• Benefits: Daily meal allowance and attendance bonus.