Bilingual Customer Support Specialist (Italian/English) - Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Private health insurance

Meal allowance

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Service Representative to be a key contact for customers, providing professional support in Italian and English in a dynamic, multicultural environment.

You will respond to inquiries, offer solutions, and communicate in a friendly, professional manner while using various digital tools. The role is on-site, Monday to Friday, 9:00-18:00, with a gross monthly salary of €1,000, plus a €2,000 welcome bonus paid in 12 installments and meal allowance.

Qualificações

• Italian: C2 (proficiency)
• English: strong B2 or C1
• Strong communication and interpersonal skills
• Customer-oriented approach
• Good problem-solving skills
• Comfortable with digital tools and multiple platforms
• Ability to work in a dynamic, international environment

Responsabilidades

• Provide customer support and assistance in Italian and English
• Respond to customer inquiries and provide appropriate solutions
• Communicate with customers in a professional and friendly manner
• Handle customer requests efficiently and ensure a high standard of service
• Use different digital tools and platforms as part of daily work
• Follow established procedures and contribute to a positive customer experience

Conhecimentos

Italian C2

English B2/C1

Communication skills

Customer focus

Problem solving

Digital tools

Intercultural ability

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Customer Service Representative to be a key contact for customers, providing professional support in Italian and English in a dynamic, multicultural environment.

You will respond to inquiries, offer solutions, and communicate in a friendly, professional manner while using various digital tools. The role is on-site, Monday to Friday, 9:00-18:00, with a gross monthly salary of €1,000, plus a €2,000 welcome bonus paid in 12 installments and meal allowance.