Customer Support Specialist (Junior) - Porto

Deblock; Porto; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Private health insurance with dental

Tech gear for your job

30 days of paid holidays

Resumo da oferta

Deblock in Porto is seeking a Customer Support Specialist to help our European customers via chat and email. You’ll troubleshoot questions about accounts, payments, and general inquiries, while following internal procedures to protect customers and ensure compliance.

Join a fast-growing fintech team, collaborate to improve processes, and contribute to a knowledge base with clear, actionable documentation. The role requires shift flexibility, including weekends.

Qualificações

• Experience in customer support or contact center.
• Able to follow procedures and ensure compliance.
• Strong written and verbal communication skills.
• Willingness to work rotating shifts, including weekends.
• Knowledge of fintech or payments is a plus.

Responsabilidades

• Provide friendly, efficient, and accurate support to customers through chat and email.
• Troubleshoot product questions, account issues, payments, and general inquiries.
• Follow internal procedures to ensure compliance, safety, and customer protection.
• Escalate cases when needed to FinCrime, Tech, or Product teams.
• Work in rotating shifts, including occasional weekends, to support our European customer base.
• Collaborate with teammates to improve processes and customer experience.
• Maintain clear documentation and contribute to a continuously improving knowledge base.
• Represent the voice of the customer internally, helping shape future improvements.

Conhecimentos

Customer support

Troubleshooting

Account queries

Escalation

Documentation

Process improvement

Team collaboration

Communication

Descrição da oferta de emprego

Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.

At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.
We're looking for Customer Support Specialists to joing us in our office in Porto. Interested?

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Escalate cases when needed to FinCrime, Tech, or Product teams
• Work in rotating shifts, including occasional weekends, to support our European customer base
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

• Competitive compensation
• Private health insurance with dental
• Tech gear for your job
• 30 days of paid holidays