Customer Support Specialist - French & English (Car Rental)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Contract: 6-month initial contract

Relocation assistance: shared housing

Job summary

Cross Border Talents is recruiting on behalf of a leading global customer service provider for a French & English Customer Support Specialist (Car Rental Service). The role is on-site in Porto, Portugal, handling inquiries across the entire rental journey—from reservations to post-rental support.

You will deliver personalized support in French and English, with 1+ years of contact center experience preferred and a full-time schedule with rotative or fixed hours.

Qualifications

• Native or fluent in French with strong English skills.
• On-site in Porto, Portugal, with full-time shifts.
• 1+ years of contact center or customer service experience preferred.

Responsibilities

• Deliver personalized customer support via phone, email, and messaging channels.
• Assist clients with pre-rental inquiries, bookings, and reservation details.
• Identify business opportunities by suggesting additional services and modalities tailored to customer needs.
• Provide ongoing support during active rental periods and handle post-rental matters, including billing, invoicing, and damage reports.
• Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism.

Skills

French language

English language

Digital literacy

Sales orientation

Active listening

Conflict resolution

Job description

About the Role

We are recruiting on behalf of a leading global customer service provider for a French & English Customer Support Specialist (Car Rental Service) based on-site in Porto, Portugal. In this role, you will provide personalized assistance for a leading European car rental brand, handling customer inquiries across the entire rental journey—from reservations to post-rental support.

Key Responsibilities

• Deliver personalized customer support via phone, email, and messaging channels.


• Assist clients with pre-rental inquiries, bookings, and reservation details.


• Identify business opportunities by suggesting additional services and modalities tailored to customer needs.


• Provide ongoing support during active rental periods and handle post-rental matters, including billing, invoicing, and damage reports.


• Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism.

Requirements

• Language Proficiency: Native or high fluency in French, alongside strong English skills.


• Work Model & Location: Readiness to work On-site in Porto, Portugal.


• Schedule: Full-time Monday to Friday (rotative shifts between 07:00 and 18:00, or fixed 08:00 to 17:00). Fixed Weekends Off (Saturday & Sunday).


• Experience: 1+ years of contact center or customer service experience is preferred.


• Skills: Strong digital literacy, sales orientation, active listening, and conflict-resolution abilities.

What We Offer

• Contract: 6-month initial contract.


• Work-Life Balance: Fixed weekends off.


• Relocation Assistance: Shared accommodation support for up to 12 months for eligible candidates relocating to Portugal.


• Professional growth within an international automotive/travel support setting.