Customer Support Specialist – AI Platform (English Market)

Freelance Headhunters Collective; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Performance bonus

Utilities included

Travel expenses

Training & learning

Healthcare

Free meals

Social & cultural activities

Career opportunities

Job summary

Freelance Headhunters Collective in Lisbon is seeking a Customer Support Specialist to assist users of a global AI platform. You will handle billing questions, troubleshoot login issues, and guide users through AI product features.

The role requires strong communication and a customer-first mindset, with a 24/7 rotating shift and on-site work in Lisbon. Join an international team, enjoy training opportunities, healthcare access, and travel support to your home country.

Qualifications

• Fluent English written and spoken.
• Strong communication and problem-solving skills.
• Customer-oriented and solution-focused mindset.
• Comfortable working with technology and digital platforms.

Responsibilities

• Supporting customers with billing and invoicing questions
• Troubleshooting account access and login issues
• Guiding users on how to use AI products and features
• Providing support via email, chat and telephone
• Resolving issues quickly and professionally
• Delivering an exceptional customer experience
• Working towards quality and performance targets

Job description

Customer Support Specialist - AI Platform

Want to build your career in one of the most exciting areas of technology?

Join an international team supporting users of a globally recognized AI platform and become part of the rapidly growing world of Artificial Intelligence.

What You'll Do

• Supporting customers with billing and invoicing questions
• Troubleshooting account access and login issues
• Guiding users on how to use AI products and features
• Providing support via email, chat and telephone
• Resolving issues quickly and professionally
• Delivering an exceptional customer experience
• Working towards quality and performance targets
• Fluent English – written and spoken
• Strong communication and problem-solving skills
• Customer-oriented and solution-focused mindset
• Comfortable working with technology and digital platforms
• Previous customer service experience is a plus
• Ability to work in a 24/7 rotating shift environment (8 hours per day, 5 days per week with rotations)
• Willingness to work on-site in Lisbon

What You'll Get

• Up to €200/month performance bonus (before taxes)
• Utilities, internet and cleaning included
• Travel expenses to your home country once a year
• Training & continuous learning opportunities
• Access to healthcare services
• Free meals including soup, bread, salad and fruit
• Social, sports and cultural activities
• Career opportunities in an international and multicultural environment

Imagine starting your career in AI while living in one of Europe's most vibrant cities

Fast-growing tech ecosystem

Easy access to the rest of Europe

If you're ready to combine technology, international experience and life in Portugal, this could be your next move.

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