Customer Support Specialist (Dutch & English Speaking)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Flight tickets provided

Airport pickup

Private bedroom in shared apartment

Language courses

Yearly flight ticket home

Job summary

Cross Border Talents is seeking a customer support specialist fluent in Dutch and English for an on-site role in Lisbon, Portugal.

You will assist customers with banking, investments and account management, and provide clear, friendly help across multiple channels.

Relocation support is offered, including flight tickets, airport pickup, private bedroom in a shared apartment, language courses, and annual flight home, plus help obtaining NIF/NISS.

Qualifications

• Dutch and English proficiency at C1 level.
• Valid work authorization for Portugal: EU Member State ID card, Portuguese Residence Permit, or refugee protection certificate.

Responsibilities

• Support customers with questions regarding banking, investments, and account management.
• Troubleshoot issues and provide clear, friendly assistance via multiple channels.

Skills

Dutch

English

Job description

About the Role

We are looking for a customer support specialist fluent in Dutch and English (C1 level) for an on-site position in Lisbon, Portugal.

Key Responsibilities

• Support customers with questions regarding banking, investments, and account management.
• Troubleshoot issues and provide clear, friendly assistance via multiple channels.

Requirements

• Dutch and English proficiency at C1 level.
• Valid work authorization for Portugal:
• EU Member State ID card.
• Valid Portuguese Residence Permit with at least 6 months of validity.
• Valid Temporary Protection Certificate for refugees.
• Note: AIMA appointments and AIMA proof of document submission are NOTaccepted.

Relocation Details

• Relocation support
• Flight tickets booked directly
• Airport pick-up
• Private bedroom in a shared apartment with utilities included
• Language courses
• Yearly complimentary flight ticket to home country
• Admin support with getting NIF and NISS if relocating from abroad