Dutch-Speaking Customer Care Ambassador in Lisbon

Lingonova; Lisboa; On-site; EUR 8,700 - 12,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

22 days holiday per year

Job summary

Lingo-nova in Lisbon is hiring a Dutch-speaking customer service agent to support a major Dutch e-commerce platform. You will handle calls and emails, troubleshoot orders, and assist external sellers with information about digital products.

The position is on-site, 40 hours per week, with rotating shifts Mon–Sun 07:00–23:00. Training lasts six days; the contract is about 12 months with potential permanence after two years. Benefits include health insurance, meal allowance, and holidays.

Qualifications

• Fluent Dutch language required.
• Strong listening and problem-solving skills.
• Comfort with troubleshooting orders, deliveries, payments and returns.
• Willingness to work rotating shifts, including weekends.

Responsibilities

• Answer customer questions and find solutions via phone and e-mail.
• Troubleshoot issues with orders, deliveries, payments and returns.
• Act as the point of contact for external sellers.
• Provide information about digital products.
• Escalate and reroute issues to other departments.

Skills

Fluent Dutch

Active listening

Problem solving

Willingness to rotate shifts

Job description

About the Role

Join a leading customer support team in Lisbon, Portugal, serving one of the largest e-commerce companies in the Netherlands. Together with your colleagues, you will deliver a competent and friendly customer service experience via phone and e-mail, using your Dutch language skills.

What You Bring

• Fluent Dutch
• Ability to listen to customers' questions and concerns and provide clear answers and solutions
• Comfort with troubleshooting orders, deliveries, payments and returns
• Willingness to work rotating shifts, including weekends

Key Responsibilities

• Answer customer questions and find solutions via phone and e-mail
• Troubleshoot issues with orders, deliveries, payments and returns
• Act as the point of contact for external sellers
• Provide information about digital products
• Escalate and reroute issues to other departments

Schedule & Work Model

• On-site in Lisbon, Portugal (easy access by metro, train and bus, Oriente station area)
• 40 hours per week on rotating shifts, Monday to Sunday, between 07:00 and 23:00
• Paid training: 6 working days, 8 hours per day, covering product, software and customer management training
• Portuguese employment contract: uncertain-term contract of about 12 months, permanent after 2 years
• 22 days of holiday per year, plus Portuguese public holidays

Compensation & Benefits

• Base salary of €1,055 gross per month after training (€776 during training)
• Christmas and holiday allowances of €87.91 gross each, paid monthly
• Meal allowance of €7 per day (€154 per month), paid on a meal card
• Health insurance from day one

Relocation Support

• Flight tickets booked directly for you
• Airport pick-up
• Private bedroom in a shared apartment, utilities included
• Language courses
• Yearly complimentary flight ticket to your home country
• Admin support with getting NIF and NISS if relocating from abroad