Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation support

Flight tickets included

Airport pickup

Private bedroom in shared apartment

Language courses

Annual flight home

NIF/NISS assistance

Job summary

Cross Border Talents is seeking a customer support specialist fluent in Dutch and English (C1) for an on-site role in Lisbon, Portugal. You will assist clients with banking, investments, and account management, and troubleshoot issues across multiple channels.

Relocation support is provided, including flights, airport pickup and a private bedroom in a shared apartment. With a focus on clear, friendly service, you will help customers navigate products and services while ensuring compliance and a

Qualifications

• Dutch and English at C1 level
• On-site in Lisbon, Portugal

Responsibilities

• Assist customers with questions regarding banking, investments, and account management.
• Troubleshoot issues and provide clear, friendly assistance via multiple channels.

Job description

About the Role

We are looking for a customer support specialist fluent in Dutch and English (C1 level) for an on-site position in Lisbon, Portugal.

Key Responsibilities

• Support customers with questions regarding banking, investments, and account management.
• Troubleshoot issues and provide clear, friendly assistance via multiple channels.

Requirements

• Dutch and English proficiency at C1 level.
• Valid work authorization for Portugal:
• EU Member State ID card.
• Valid Portuguese Residence Permit with at least 6 months of validity.
• Valid Temporary Protection Certificate for refugees.
• Note: AIMA appointments and AIMA proof of document submission are NOTaccepted.

Relocation Details

• Relocation support
• Flight tickets booked directly
• Airport pick-up
• Private bedroom in a shared apartment with utilities included
• Language courses
• Yearly complimentary flight ticket to home country
• Admin support with getting NIF and NISS if relocating from abroad