Operations Customer Expert

Cross Border Talents; Porto; Remote; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Private health insurance from day one

Fully paid initial training

Relocation support

Job summary

Cross Border Talents is seeking a Customer Support Expert fluent in Spanish and English (C1) for an international financial services project based in Lisbon, Portugal. The role involves assisting users via phone, email, and chat, and resolving inquiries about accounts, payments, orders, and transactions.

Current work setup is fully remote with a potential transition to in-office. Relocation support and private health insurance are provided, along with initial paid training to ensure you are up

Qualifications

• Spanish (Native/Fluent) and English proficiency at C1 level.
• Valid work authorization for Portugal (EU Member State ID, Residence Permit with at least 6 months validity, or Temporary Protection Certificate).

Responsibilities

• Provide professional support via phone, email, and chat regarding user accounts and payments.
• Troubleshoot technical issues related to the mobile app, card readers, and accessories.
• Handle inquiries concerning orders, deliveries, and financial transactions.

Skills

Problem solving

Communication

Customer oriented

Job description

About the Role

We are looking for a Customer Support Expert fluent in Spanish and English (C1 level) for an international financial services project in Lisbon, Portugal.

Key Responsibilities

• Provide professional support via phone, email, and chat regarding user accounts and payments.
• Troubleshoot technical issues related to the mobile app, card readers, and accessories.
• Handle inquiries concerning orders, deliveries, and financial transactions.

Requirements

• Spanish (Native/Fluent) and English proficiency at C1 level.
• Strong problem-solving, communication, and customer-oriented skills.
• Valid work authorization for Portugal:
  • EU Member State ID card.
  • Valid Portuguese Residence Permit with at least 6 months of validity.
  • Valid Temporary Protection Certificate for refugees.

Relocation & Working Conditions

• Workplace: Lisbon, Portugal (Currently fully remote with a potential to transition to an in-office setting in the future).
• Relocation Support: Flight ticket reimbursement (after 6 months), airport pick-up, private bedroom in a shared apartment with utilities included, language courses, yearly complimentary flight home, and NIF/NISS admin support.
• Benefits: Private health insurance from day one and fully paid initial training.