Customer Support Expert

Lingonova; Lisboa; Remote; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Relocation assistance

Flight tickets provided

Language courses

Job summary

Lingo-nova in Lisbon is hiring a Dutch-Speaking Customer Support Expert to assist customers of a leading Dutch e-commerce platform. You will handle inquiries by phone and email, delivering friendly, efficient service from a modern Lisbon office.

The role involves rotating shifts, a 12-month contract with potential extension, a comprehensive relocation package (flight, airport pickup, private room), health insurance from day one, and a chance to grow in an international team.

Qualifications

• Fluent Dutch (spoken and written).
• Good English communication skills (written and spoken).
• Customer service mindset with a positive attitude.
• Willingness to relocate to Lisbon, Portugal.

Responsibilities

• Listen to customers’ questions and concerns, and provide answers and solutions.
• Troubleshoot issues related to orders, deliveries, payments and returns.
• Act as point of contact for external sellers and provide information about digital products.
• Escalate and reroute issues to other departments as needed.

Skills

Dutch (fluent)

English (good)

Customer service

Relocation willing

Job description

Dutch-Speaking Customer Support Expert | Remote from Lisbon, Portugal | Full Relocation Support

About the Role

Join an international customer support team in Lisbon, supporting one of the Netherlands' leading e-commerce platforms. You will help customers with a friendly, competent service experience via phone and e-mail, and play a key role in making every customer interaction smooth.

Your Responsibilities

• Listen to customers' questions and concerns, and provide answers and solutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Act as point of contact for external sellers
• Provide information about digital products
• Escalate and reroute issues to other departments

Requirements

• Fluent Dutch and good English (written and spoken)
• Customer service or communication skills, and a genuine customer-first attitude
• Comfortable working in a rotational shift pattern
• Willingness to relocate to Lisbon, Portugal

Working Conditions

• 40 hours per week (8 hours/day plus a one-hour lunch break), rotational shifts, Monday to Sunday between 07:00 and 23:00
• Uncertain-term employment contract (expected duration of 12 months), permanent employment after 2 years
• 22 days of annual holiday under Portuguese law, plus Portuguese public holidays
• Health insurance from day one of the employment contract
• Modern office in Lisbon (Parque das Nações), easily reachable by metro, bus and train

Training

• 6 working days of paid training (8 hours/day): product training, software training, customer management training, and on-the-job practice

Compensation

• Total gross package of approx. €1,310–€1,435/month depending on the accommodation option
• Potential productivity bonus based on performance and/or attendance

Relocation Details

• Flight tickets booked directly for you
• Airport pick-up
• Private bedroom in a shared apartment, utilities included
• Language courses
• Yearly complimentary flight ticket to your home country
• Admin support for obtaining NIF and NISS if relocating from abroad