Customer Support Specialist – AI & Technology | English | Lisbon

CB Talents SP; Amadora; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

22 days annual leave

Paid training

Bonus up to €200/month

International and multicultural team

Resumo da oferta

CB Talents SP is seeking an English-speaking Customer Support Specialist to join an international team supporting users of an AI platform. You will assist consumers and business users with account, billing, product, and technical issues, delivering an excellent customer experience.

You will support customers across channels, handle billing and access issues, troubleshoot platform problems, and provide clear, timely solutions while upholding quality standards in a fast-growing tech environment.

Qualificações

• C1–C2 English proficiency required.
• Experience in Customer Support, Technical Support, Helpdesk, Customer Success, or similar.
• Based in Lisbon and legally authorized to work in Portugal.
• Available for rotating day shifts between 07:00 and 22:00.

Responsabilidades

• Support customers via multiple channels.
• Assist with billing, account access, and product-related issues.
• Troubleshoot problems and guide users on the platform.
• Deliver clear and timely solutions while maintaining quality standards.

Conhecimentos

Customer Support

Technical Support

Helpdesk

Communication

Problem-solving

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: On-site
Language: English
Schedule: Full-time, 40 hours per week | Day shifts between 07:00 and 22:00
Industry: Artificial Intelligence / Technology

About the Opportunity

Are you passionate about technology and interested in working with one of the leading companies in the artificial intelligence industry?

We are looking for an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI research and deployment company.

You will assist both consumers and business users of an advanced AI platform, helping them solve account, billing, product, and technical-related issues while delivering an excellent customer experience.

What You Will Do

• Support customers via multiple channels
• Assist with billing, account access, and product-related issues
• Troubleshoot problems and guide users on the platform
• Deliver clear and timely solutions while meeting quality standards

What We Are Looking For

• C1–C2 English
• Previous experience in Customer Support, Technical Support, Helpdesk, Customer Success, or similar
• Comfortable with technology and digital platforms
• Strong communication and problem-solving skills
• Available for rotating day shifts between 07:00 and 22:00
• Based in Lisbon and legally authorized to work in Portugal

Salary & Benefits

• Total monthly gross package: approximately €1,320.67
• Variable performance bonus: up to €200/month
• 22 days of annual leave
• Paid training
• International and multicultural working environment
• Career development and internal mobility opportunities

Why Join?

This is an opportunity to combine customer support experience with one of the fastest-growing areas in technology.

You will gain hands-on experience supporting an advanced AI product, strengthen your troubleshooting and communication skills, and work in an international BPO environment with opportunities for further professional development.

Interested?

If you have previous customer support or technical support experience and would like to develop your career in the AI and technology industry, we would be happy to hear from you.