Customer Support Representative (Spanish) - Lisbon, Portugal (Relocation Support)

Cross Border Talents; Lisboa; Remoto; EUR 13.000 - 15.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance from day one

Paid training

Apartment option (company housing)

Resumo da vaga

Cross Border Talents is hiring an Operations Customer Expert for the Spanish market to support a well-known global brand. You will be the first point of contact in Spanish, working remotely from home.

You will undergo paid training (~2 weeks in English) with full onboarding. The role offers a fully remote setup with a 12-month fixed term contract and 40-hour workweeks, including night and weekend shifts.

Qualificações

• Fluent in Castilian (Spanish) and English (B1).
• Excellent communication and interpersonal skills.
• Comfortable with technology and digital platforms.
• Empathy, adaptability and attention to detail.
• Comfortable in a fast-paced, team-oriented environment.
• Availability for 24/7 rotating shifts (nights, weekends, holidays).

Responsabilidades

• Provide empathetic, professional support via phone, email and chat.
• Assist customers with account management, billing and technical troubleshooting.
• Explain products, services and features accurately.
• Identify the best solution quickly to maintain high satisfaction.
• Meet quality and performance standards.

Conhecimentos

Spanish (Castilian)

English (B1)

Communication

Tech literacy

Customer empathy

Team oriented

Shifts 24/7

Ferramentas

Phone

Email

Chat

Descrição da vaga

We're hiring an Operations Customer Expert (Spanish Market) to support customers of a well-known global brand. You'll be their first point of contact, in Spanish, from the comfort of your home.

Why you'll like it

• Paid training (~2 weeks, in English) with full product and tools onboarding
• Work with a recognized international brand
• Multicultural, collaborative team
• Health insurance from day one

What you'll do

• Give empathetic, professional support via phone, e-mail and chat
• Help customers with account management, billing and technical troubleshooting
• Explain products, services and features accurately
• Find the right solution quickly and keep satisfaction high
• Meet quality and performance standards

What we're looking for

• Full fluency in Castilian (Spanish) and English (B1)
• Excellent communication and interpersonal skills
• Comfortable with technology and digital platforms
• Empathy, adaptability and attention to detail
• Comfortable in a fast-paced, team-oriented environment
• Availability for 24/7 rotating shifts (including nights, weekends and holidays)

Compensation (monthly gross, based on 22 working days)

• €1,262.33 total gross per month, including Christmas and holiday allowances (paid monthly) and a meal allowance (€7/day)
• Or, if you choose the company apartment: €1,259.33 total gross package per month, including Christmas and holiday allowances, meal allowance and free accommodation (valued at €200). Cash portion: €1,059.33
• Training allowance: €18.56/day gross, paid for successfully completed training

Contract & conditions

• 12-month fixed term with a 1-month trial period; permanent after 2 years
• 40 hours/week (8h + 1h lunch break), Monday-Sunday rotation
• 22 days of vacation per year (proportional in the first year) + Portuguese public holidays

Accommodation option

Live in a fully furnished, company-rented apartment for at least your first 14 months, with all utilities covered. Available only to candidates currently living more than 100 km from the workplace. Employees only, no pets.