Customer Support Representative - French B2 Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Support Representative to be the first point of contact for customers needing assistance. The role rewards patience, clear written and verbal communication, and strong organizational skills.

You will manage case notes, stay organized across multiple cases, and collaborate with a team to ensure swift follow-ups and appropriate escalation when necessary.

Qualificações

• Right to work in Portugal without sponsorship.
• Comfortable in a fast-moving, customer-facing role.
• Able to stay organized when handling multiple cases.
• Clear, professional communication style, written and verbal.

Responsabilidades

• Keep internal systems and case notes accurate and current.
• Contribute to a supportive, collaborative team environment.
• Follow up on open cases rather than letting them sit.
• Recognize when something needs escalating versus resolving directly.

Conhecimentos

Customer-facing communication

Written communication

Verbal communication

Organizational skills

Descrição da oferta de emprego

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Key Responsibilities:

• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly

Requirements:

• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal

Working Conditions:

• Work model: On-Site

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.