Shop - French Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus: EXPO On Site

Resumo da oferta

Cross Border Talents is hiring for a shop role in Lisbon to support a French-speaking customer base. You will be the first point of contact, handling inquiries with patience and clear communication, and you will work on-site with a friendly, goal-oriented team.

The role emphasizes professional French communication, learning internal systems, and following up on open cases to improve service quality. Prior customer-facing experience is a nice-to-have while not strictly required.

Qualificações

• Fluent French (written and spoken) is required.
• Comfortable learning new internal systems.
• Some prior customer-facing experience is a plus, though not essential.
• Professional-level French communication is expected.

Responsabilidades

• Contribute to a supportive, collaborative team environment.
• Follow up on open cases to ensure resolution.
• Stay calm and clear with customers even when they are frustrated.
• Flag recurring issues so they can be addressed at the source.

Conhecimentos

French fluency

Tech-savvy

Customer-facing

Descrição da oferta de emprego

An employer in Lisbon is hiring for a Shop role and building out their French team.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Key Responsibilities:

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

Requirements:

• Reasonably tech-comfortable - happy learning new internal systems
• Fluent French, written and spoken
• Some prior customer-facing experience is a plus, though not essential
• Comfortable communicating in French at a professional level

Working Conditions:

• Work model: On-Site

Salary & Benefits:

• Welcome bonus: EXPO On Site

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.