Customer Support Representative - Italian Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Support Representative to handle front-line inquiries, solve problems, and ensure customers leave conversations satisfied.

You’ll stay organized with multiple cases, communicate clearly in writing and speech, contribute to a collaborative team, and help flag recurring issues for remediation. The role is on-site with opportunities across markets for multilingual candidates.

Qualificações

• Strong written and spoken communication skills.
• Ability to stay organized with multiple cases.
• Customer-oriented and problem-solving mindset.
• Comfortable in a fast-moving, customer-facing role.

Responsabilidades

• Follow up on open cases promptly to prevent backlogs.
• Stay calm and clear with customers even when they're frustrated.
• Contribute to a supportive, collaborative team environment.
• Flag recurring issues so they can be addressed at the source.

Descrição da oferta de emprego

We're helping an employer in Lisbon, Portugal find their next Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Contribute to a supportive, collaborative team environment
• Flag recurring issues so they can be addressed at the source

What we're looking for:

• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role
• Clear, professional communication style, written and verbal

Details:

• Work model: On-Site

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.