Customer support - Hebrew speaker

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight reimbursement

Apartment in Lisbon

Airport pickup

Language classes

Holiday allowances

Health insurance

Resumo da oferta

Cross Border Talents in Lisbon seeks a Customer Support agent who will assist SMBs across chat, email, and phone, helping them grow on the platform and navigate self-serve advertising tools. You will provide pre- and post-sales support, share product insights with engineering, and identify trends to improve the client experience.

Fluency in Hebrew is required, plus strong English, and EU/Portuguese residence is needed.

Qualificações

• Fluency in Hebrew (written and spoken) at C1 level or higher.
• Professional English (B2) level.
• Residence in Portugal (Portuguese residence card) or EU passport.

Responsabilidades

• Provide support to SMBs across chat, email and phone.
• Support and expand the self-serve advertising base for SMB clients in online advertising.
• Provide pre- and post-sales support for all self-service products.
• Provide product and tool support to improve client experience.
• Identify trends and solve problems facing multiple SMB clients.
• Provide vital product insights and feedback to engineering.

Conhecimentos

Hebrew language

English language

Descrição da oferta de emprego

About the job Customer support - Hebrew speaker

Looking for an experience abroad ? Ready to start a new journey in Lisbon, then this opportunity is for you !

For one of the most popular social media platform you will be responsible of the customer satisfaction.

You will be responsible for the following tasks:
Provide support to small and medium-sized businesses (SMBs) to help them grow theirbusinesses across multiple channels - chat, email and phone;
Support and expand the self-serve advertising base for SMB clients in the online anddigital advertising domain;
Provide pre and post-sales support for all self-service products;
Provide product and tool support to improve clients experience;
Identify trends and solve problems facing multiple SMB clients;
Providing vital product insights and feedback from our customers to engineering.

Requirements:

Fluency in Hebrew both written and spoken (C1 minimum), with a professional level of English (B2).

Being in possession of a Portuguese residence card or EU passport

• Relocation package with Flight reimbursement once a year; apartment in Lisbon; pick up at the airport; language classes and various internal activities .
• Christmas and Holiday allowances. Paid out by default in monthly installments.

Health Insurance since day one of the Employment Contract.