Customer support - Polish speaker

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Flight reimbursement

Apartment in Lisbon

Language classes

Health Insurance

Meal Allowance

Resumo da oferta

Cross Border Talents seeks a Polish-speaking Customer Support agent in Lisbon to deliver multi-channel assistance to SMB clients. You will resolve technical issues, guide users, and support post-sale services to enhance advertising experience and platform usage.

The role requires Polish language proficiency at C1 and English at B2, with opportunities for relocation support to Lisbon. Join a collaborative team focused on high-quality customer care.

Qualificações

• Polish language proficiency (C1) written and spoken
• English proficiency at B2 level
• EU residence status or Portuguese residency required

Responsabilidades

• Provide support to SMBs across multiple channels: chat, email, and phone (outbound calls for emails and recommended for chat).
• Provide pre- and post-sales support for self-service products.
• Provide product and tool support to improve client experience.
• Identify trends and resolve issues for multiple SMB clients.

Conhecimentos

Polish fluency

English proficiency

Descrição da oferta de emprego

About the job Customer support - Polish speaker

Looking for an experience abroad ? Ready to start a new journey in Lisbon, then this opportunity is for you !

For one of the most popular social media video app you will be responsible of the customer support.

Together with your colleagues you will be part of a team ensuring a competent and excellent customer support service, you will support in the request post- sales assistance and/or troubleshooting guidance using this service. Your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform and helping them to use its tools and features.

Part of your daily activities will be:

• Provide support to small and medium-sized businesses (SMBs) across multiple channels chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Polish and English;


• Provide pre- and post-sales support for all self-serviceproducts;


• Provide product and tool support to improve clientsexperience;


• Identify trends and solve problems facing multiple SMB clients.

Requirements:

• Fluency in Polish both written and spoken (C1 minimum), with a professional level of English (B2).

• Being in possession of a Portuguese residence card or EU passport

Benefits:

• Competitive salary


• Relocation package with Flight reimbursement once a year; apartment in Lisbon; pick up at the airport; language classes and various internal activities .


• Christmas and Holiday allowances. Paid out by default in monthly installments.


• Health Insurance since day one of the Employment Contract.


• Meal Allowance.