Hebrew-speaking Customer Delight Specialists

Ersilia; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Resumo da oferta

Ersilia is hiring a Hebrew-speaking Customer Support Specialist for a Lisbon-based, on-site role. You will support SMB advertisers across chat, email and phone, guiding them on platform features and best practices to optimize campaigns.

The role features rotational shifts (Mon-Sun, 06:00–00:00 CEST), a 15-day paid training period, health insurance, meal allowance, and a multicultural, growth-oriented environment in Lisbon.

Qualificações

• Hebrew native or fluent (C1/C2) with good English
• Excellent communication and problem-solving abilities
• Customer-focused, empathetic and professional
• Comfortable with multiple digital tools and platforms
• Ability to handle high-volume queries and multitask

Responsabilidades

• Support advertisers across chat, email and phone
• Convert email/chat cases into outbound calls for personalized support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs and using platform features
• Identify trends and resolve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and multitask efficiently
• Ensure timely resolution of inquiries and high customer satisfaction

Descrição da oferta de emprego

We're partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon.

In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

Your Role:

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

Your Qualifications:

• Native or fluent Hebrew (C1/C2) with good English skills
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with a proactive and adaptable attitude

The Offer:

• Full-time on-site position in Lisbon
• Rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays
• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling
• Professional guidance and structured onboarding
• International and multicultural work environment
• Career development opportunities within the digital advertising and customer support sector
• Health insurance and meal allowance from day one