Spanish-Speaking Streaming Service Support Specialist

Kats Recruitment; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Flight reimbursement

Private health insurance

Meal vouchers

Resumo da oferta

Kats Recruitment is recruiting for a Spanish-speaking Streaming Service Support Specialist to join a vibrant Lisbon team. You will be the primary contact for Spanish-speaking subscribers, helping with account issues, playback problems, and content guidance, on-site in central Lisbon.

You will work 100% on-site in a modern office, with 40-hour weeks and rotating shifts. The role offers relocation help, private health, meal vouchers, and onboarding support.

Qualificações

• Native or near-native Spanish (C1/C2)
• Working proficiency in English (B2)
• EU/EEA passport or valid Portuguese residence/work permit
• Comfort navigating multi-screen environments and streaming platforms
• Strong verbal and written communication and problem-solving abilities

Responsabilidades

• Subscriber assistance via inbound calls, live chat and email for Spanish-speaking users
• Troubleshoot streaming playback, app installation, device compatibility and connectivity
• Provide guidance on content availability, language settings and parental controls
• Support retention and loyalty by delivering empathetic, efficient user experiences

Conhecimentos

Spanish (C1/C2)

English (B2)

Descrição da oferta de emprego

Spanish-Speaking Streaming Service Support Specialist – (Lisbon Office)

Are you fluent in Spanish with a passion for entertainment, digital streaming, and technology? We are seeking enthusiastic, customer-focused individuals to join our international support team in vibrant Lisbon, Portugal, representing one of the world’s leading video streaming platforms!
In this role, you will act as a primary point of contact for Spanish-speaking subscribers, helping them navigate platform features, troubleshoot playback or account issues, and enjoy an exceptional entertainment experience on-site in central Lisbon.

The Role

• Subscriber Assistance: Support Spanish-speaking users via inbound calls, live chat, and email regarding account subscription plans, billing details, password resets, and user profile management.
  
• Technical Troubleshooting: Assist subscribers with resolving streaming playback errors, app installation issues, device compatibility (smart TVs, mobile, gaming consoles), and internet connectivity checks.
  
• Content Guidance: Answer general inquiries about content availability, release schedules, parental controls, and language subtitle/audio settings.
  
• Customer Retention & Loyalty: Provide empathetic, efficient support to turn technical disruptions into positive, lasting user experiences.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Full-time, 100% on-site role based in a modern corporate office hub in central Lisbon.
  
• Schedule: Rotational operational shifts (40 hours per week).
  

Relocation & Onboarding Support

• Provided Accommodation: Company-allocated apartment or room (rent and basic utilities supported/covered) upon arrival in Lisbon.
  
• Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after successful completion of the probation period.
  
• Administrative Setup: Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF, NISS, registration with local health centers, and bank account setup).
  
• Arrival Assistance: Airport pickup and dedicated onboarding support upon arrival.
  

What We Offer

• Salary: Highly competitive base salary tailored to Spanish language profiles in Portugal, plus language and performance-linked bonuses.
  
• Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and paid corporate onboarding.
  
• Workplace Perks: Vibrant, multicultural office environment with modern lounge areas, free coffee/refreshments, social events, and corporate wellness initiatives.
  
• Career Path: Direct opportunities to advance into Quality Analyst, Team Leader, Trainer, or Operational Management positions.
  

Requirements

• Language Skills: Native or Near-Native command of Spanish (C1/C2) with good working proficiency in English (B2).
  
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
  
• Tech Literacy: Comfortable navigating multi-screen environments, smart TV apps, and digital streaming platforms (paid training provided).
  
• Soft Skills: Exceptional verbal and written communication, active listening, patience, and strong problem-solving ability.
  

Ready to launch your career in entertainment support while living in Lisbon?