Bring Your German Skills to the Heart of Lisbons Tech Scene!

Cross Border Talents; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer support agency in Lisbon seeks a fluent German customer support representative. In this role, you'll handle customer inquiries, troubleshoot technical issues, and document actions to improve user experience. The ideal candidate has experience in customer support and communication skills in English. This role offers extensive relocation assistance, a competitive salary with bonuses, and health insurance for your family.

Serviços

Relocation bonus

Monthly premium bonus

Meal allowance

Transportation bonus

Health & life insurance

Structured onboarding

Career growth opportunities

Qualificações

• Experience in customer support or contact center (12+ months preferred, but not mandatory).
• Knowledge of key BPO metrics (C-SAT, NPS, SLAs) is a strong plus.

Responsabilidades

• Be the first point of contact for customers via chat, e-mail, and phone.
• Troubleshoot video, membership, and navigation issues with accuracy and care.
• Document actions, flag bugs, and help drive platform improvements.

Conhecimentos

Fluent in German

Customer support experience

English (minimum level B2)

Tech-savvy

Proactive problem solver

Descrição da oferta de emprego

Bring Your German Skills to the Heart of Lisbon's Tech Scene!

Job Openings Bring Your German Skills to the Heart of Lisbons Tech Scene!

Overview

Are you ready for your next career adventure in sunny Lisbon, working with a world-leading video streaming platform and GPS navigation tool? If you're passionate about helping people and love troubleshooting tech issues, this role is the step you've been waiting for.

What You'll Do

• Be the first point of contact for customers via chat, e-mail, and phone
• Troubleshoot video, membership, and navigation issues with accuracy and care
• Guide users through account, policy, and copyright questions
• Document actions, flag bugs, and help drive platform improvements
• Analyze customer concerns and report insights, impacting user experience globally
• Ensure compliance with internal policies and best practices

Who You Are

• Fluent in German, and comfortable communicating in English (minimum level B2)
• Experience in customer support or contact center (12+ months preferred, but not mandatory)
• Knowledge of key BPO metrics (C-SAT, NPS, SLAs) is a strong plus
• Tech-savvy, adaptable, and excited to learn in a fast-paced environment
• Proactive problem solver, calm under pressure, team player

Why Youll Love It

• Relocation Bonus: Generous support for your move to Lisbon including a one-time bonus, itinerary & house-hunting assistance, and all paperwork (NIF, NISS)
• Monthly Premium Bonus added to your competitive base salary
• Meal Allowance (paid net, directly to your card, every working day)
• Transportation Bonus and annual performance incentives
• Yearly target bonus celebrate your achievements and growth!
• Health & Life Insurance for you and your family (spouse & children)
• Modern, vibrant office in one of Lisbons most exciting neighborhoods
• Structured onboarding: 1 month of expert training, supported every step of the way
• Career growth: Develop in a global company with clear paths for internal mobility

For International Movers

• Full relocation and housing support
• Fast-track support with Portuguese bureaucracy
• Immediate community in a warm and inclusive international team
• Signing and relocation bonuses for a smooth landing

How to Apply

1. Submit your application and language documents
2. Written & oral language assessments
3. Operations & HR interviews
4. Get ready for a life-changing move!

Step into Lisbon's future start your global customer service career, and help millions of users enjoy seamless streaming and navigation every day. Ready to power up your journey? Apply now!