Customer Support Agent with Brazilian Portuguese

Cognizant; Lisboa; Presencial; EUR 14 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pleasant atmosphere

Global organization

Career development

Training opportunities

Relocation allowance

Resumo da oferta

Cognizant in Lisbon is seeking a Customer Support Agent with Brazilian Portuguese to join a multicultural team delivering multi-channel support to users of our streaming service.

You will handle customer queries by phone, email and chat, identify issues, troubleshoot and document actions for engineering teams. This role requires Brazilian Portuguese and English, strong communication, and flexibility to work evenings or weekends as needed.

Qualificações

• 12+ months of direct customer service experience in contact centers.
• Portuguese Brazilian (C1/C2) and English (B2/C1) proficiency.
• Excellent native-level written and spoken communication.
• Strong attention to detail and a desire to deliver high quality.
• Willingness to work flexible hours including evenings/weekends/holidays.
• Valid work permit.

Responsabilidades

• Answer customer queries via phone, email or chat, identify problems and troubleshoot to solutions.
• Provide general and technical support to customers using paid products.
• Escalate complex problems according to defined procedures.

Conhecimentos

Brazilian Portuguese (C1/C2)

English (B2/C1)

Strong communication

Proactive attitude

Team spirit

Attention to detail

Empathy

Flexible hours

Organized

Descrição da oferta de emprego

Customer Support Agent with Brazilian Portuguese

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Brazilian Portuguese (C1/C2) + English (B2/C1)
• Excellent native level written and spoken communication skills in the language of support
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
• Valid work permit

RESPONSIBILITIES

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*