Customer Support – Fluent French

HN Services Portugal; Porto; On-site; EUR 25,000 - 35,000; Full time

Job summary

HN Services Portugal is seeking an IT support specialist to join our international finance-focused team in Porto. You will handle requests from clients and partners by phone and email, following established procedures to maintain confidentiality and service quality.

You will work in an Agile environment, require fluent French (C1) and strong English (B2), and bring a customer-focused mindset, attention to detail, and proactive collaboration with colleagues.

Qualifications

• Experience in technical support or IT customer service.
• Good knowledge of data-related business domains.
• Experience in an Agile environment; banking or insurance experience is a plus.
• Fluent French (C1 minimum) and B2 English.
• Strong analytical skills, attention to detail, a customer-focused mindset.
• Proactive, autonomous team player.

Responsibilities

• Respond to requests by phone and email, following established procedures and confidentiality requirements
• Deliver high-quality service and help ensure customer satisfaction
• Report incidents, anomalies and customer dissatisfaction
• Share best practices and contribute to improving procedures

Skills

Technical support

IT customer service

Agile experience

French (C1)

English (B2)

Analytical skills

Customer-focused

Autonomous team player

Job description

Join an international company in the financial sector and support its clients and partners with requests related to IT tools and services.

Your responsibilities:

• Respond to requests by phone and email, following established procedures and confidentiality requirements
• Deliver high-quality service and help ensure customer satisfaction
• Report incidents, anomalies and customer dissatisfaction
• Share best practices and contribute to improving procedures

What we’re looking for:

• Experience in technical support or IT customer service
• Good knowledge of data-related business domains
• Experience in an Agile environment; banking or insurance experience is a plus
• Fluent French (C1 minimum) and B2 English
• Strong analytical skills, attention to detail, a customer-focused mindset and confidence with IT tools
• Proactive, autonomous team player

Interested in joining an international environment and helping deliver a high-quality customer experience?