Netflix Customer Support Expert (Catalan & Spanish) – Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation housing

Meal card

Healthcare from day 1

English training

Career growth

Job summary

Teleperformance Portugal is hiring a Netflix Operations Customer Expert in Lisbon to assist viewers and subscribers with account, streaming issues, and service inquiries. Join a global leader in customer experience and enjoy a structured onboarding and ongoing training.

The role is on-site, full-time, with 40 hours per week in 8-hour shifts plus a 1-hour break. Fluency in Catalan and Spanish is required, plus English at least B1.

Qualifications

• Fluent in Catalan and Spanish required.
• English proficiency at B1 minimum required.
• Willingness to work on-site in Lisbon and join a global customer service team.

Skills

Catalan

Spanish

English (B1)

Job description

Are you fluent in Catalan and Spanish, and ready for an exciting career move to vibrant Lisbon? Join Teleperformance Portugal as a Netflix Operations Customer Expert and represent one of the world's leading entertainment platforms!

What We Offer:

• Relocation Package (Option A): Fully covered company apartment (rent, utilities, Wi-Fi, cable included) + €1,059.33 gross/month + tax-free meal card.
• Local Package (Option B): €1,262.33 gross/month total cash package (includes base, holiday/Christmas allowances, and meal card).
• Comprehensive Healthcare: Health insurance included from Day 1.
• Paid Professional Training: 2-week intensive English training program to set you up for success.
• Career Growth: 12-month initial contract with clear pathways to permanent employment and international development.

Role Details:

• Location: On-site in sunny Lisbon, Portugal.
• Working Hours: 40 hours/week (24/7 rotating shifts, 8h/day + 1h break).
• Languages: Catalan (Fluent), Castilian Spanish (Fluent), English (B1 minimum).