Customer Experience Specialist

Nomadify; Odivelas; Vor Ort; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Zusammenfassung

Nomadify in Portugal is seeking a Customer Experience Specialist (Dutch) to act as the primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism.

The role includes a fully paid onboarding curriculum, a relocation package, and an energetic, highly international company culture designed to support your long-term career in a fast-paced environment.

Qualifikationen

• Native or bilingual command of Dutch (C1-C2).
• Intermediate English for digital tools and training (B1+).
• Willingness to relocate to Portugal.
• Self-guided with quick adaptability to new software and workflows.
• Comfort in fast-paced, diverse, multicultural workspace.
• Must possess valid EU nationality or legal work authorization for Portugal.

Aufgaben

• Process and resolve incoming user requests across omnichannel platforms (phone, email, live chat).
• Represent corporate values with exceptional, respectful communication.
• Evaluate client issues to deliver accurate resolutions.
• Register and maintain case histories in the database management system.

Kenntnisse

Dutch proficiency

English proficiency

Relocation willingness

Self-guided learner

Multicultural environment

EU work authorization

Jobbeschreibung

Customer Experience Specialist (Dutch)

Location:Portugal

Overview of the Opportunity:

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks:

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements:

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite:Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer:

• Compensation:A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package:A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.