Customer Support - English

Wise Insight; Lisboa; Presencial; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Competitive salary

Private health and dental insurance

Resumo da oferta

Wise Insight is seeking a customer support specialist to assist consumers and business users of the client platform across multiple channels, with a focus on troubleshooting and resolving issues efficiently.

You will handle billing questions, guide users on product use, and deliver high-quality service that meets scoring measures. A strong English communicator and team player who can work 40 hours per week in a rotational shift is required. Candidates must be local to Portugal.

Qualificações

• Excellent verbal and written English communication (C1/C2).
• Empathic and helpful demeanor.
• Strong de-escalation skills.
• Ability to handle sensitive information.
• Fast learner and team player.
• Willing to work 40 hours per week in rotation shifts.
• Must be locally available in Portugal.
• Comfortable using digital and AI-based tools.

Responsabilidades

• Supporting customers with billing and invoicing matters
• Troubleshooting account access issues
• Guiding, supporting, and training customers on the use of the client's products
• Delivering high-quality service that exceeds client expectations and quality scoring measures
• Providing timely, useful responses to customers

Conhecimentos

English proficiency

Empathy

De-escalation

Data sensitivity

Fast learner

Team player

Digital tools

AI tools

Ferramentas

AI tools

Digital tools

Descrição da oferta de emprego

The role is for helping consumers and business users of the client's platform and to provide reactive support across multiple channels, with a focus on troubleshooting and resolving issues efficiently.

Responsibilities

• Supporting customers with billing and invoicing matters
• Troubleshooting account access issues
• Guiding, supporting, and training customers on the use of the client's products
• Delivering high-quality service that exceeds client expectations and quality scoring measures
• Providing timely, useful responses to customers

Requirements

• Exceptional verbal and written English communication skills (C1/C2)
• Empathic and helpful
• Soft-skills for de-escalating situations when needed
• Able to handle sensitive information
• Fast learner capacity and team player
• Willing to work40 Hours per week on a rotationalshift pattern
• Must be locally available in Portugal
• Must be comfortable using digital and AI-based tools

Benefits

• Paid training
• Competitive salary
• Private health and dental insurance