Customer Support Agent – Business Payments Platform — Spanish

Cross Border Talents; Oeiras; Presencial; EUR 10.000 - 11.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

€7.63 net meal allowance per working日

€65 complexity bonus

Marketing-related degree is anAdvAntAg

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal is seeking a Spanish-speaking Customer Support Agent to support business customers on a digital payments and business tech platform. You will handle B2B service inquiries, account questions and troubleshooting in Spanish and English.

Preferred background includes paid campaigns, digital marketing and customer service within an AdTech environment, plus familiarity with social media and digital advertising.

Formación

• Fluent in Spanish and English for B2B support.
• Experience with paid campaigns and digital marketing.
• Familiar with social media platforms and digital advertising.
• Experience in AdTech customer service environments is a plus.

Responsabilidades

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service questions.
• Investigate issues and provide effective solutions.
• Verify account-holder details according to procedures.
• Maintain records and comply with internal policies.

Conocimientos

Spanish

English

Customer service

Communication skills

Paid campaigns

Digital marketing

Social media familiarity

Educación

Marketing degree (advantage)

Descripción del empleo

About the Role

We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.

Key Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Languages

Spanish / English

Salary

€900-€950 gross/month (source salary: €930)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.

Relocation

No relocation support provided.

Benefits

• €7.63 net meal allowance per working day
• €65 complexity bonus
• A Marketing-related degree is an advantage.