Customer Support Agent – Business Payments Platform — Spanish

Cross Border Talents; Vila Franca de Xira; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Marketing degree preferred

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform. You will handle B2B inquiries in Spanish and English and troubleshoot platform issues.

The role covers account and service questions, recording details, and delivering professional service. Applicants should have experience in paid campaigns, digital marketing, and AdTech environments, plus strong communication and 24/7

Qualifications

• Fluent Spanish and English essential.
• Experience with paid campaigns and digital marketing.
• AdTech exposure in customer service / contact centre operations.
• Familiar with social media and basic digital advertising.
• Strong communication and customer-service skills.

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service questions.
• Investigate technical/operational issues and provide solutions.
• Verify account-holder details per procedures and maintain records.
• Deliver professional, customer-focused service.

Skills

B2B support

Multilingual

Communication

Shift flexibility

Education

Marketing-related degree

Job description

About the Role

We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.

Key Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Languages

Spanish / English

Salary

€900-€950 gross/month (source salary: €930)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.

Relocation

No relocation support provided.

Benefits

• €7.63 net meal allowance per working day
• €65 complexity bonus
• A Marketing-related degree is an advantage.