Customer Support Agent – Business Payments Platform — Spanish

Cross Border Talents; Sintra; Presencial; EUR 10.000 - 11.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance (€ net per day)

Complexity bonus (€65)

Marketing-related degree advantageous

Descripción de la vacante

Cross Border Talents in Lisbon is hiring a Spanish-speaking Customer Support Agent to support B2B clients on a digital payments and business technology platform. The role requires handling inquiries in Spanish and English and providing effective solutions.

You will participate in rotating 24/7 shifts, including nights, and leverage experience in AdTech, digital marketing and customer service to deliver high-quality support.

Formación

• Fluent in Spanish and English.
• Availability for rotating 24/7 shifts, including nights.
• Experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.

Responsabilidades

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.

Conocimientos

Spanish language

English language

Customer service

AdTech experience

Digital marketing

Social media

Communication skills

Descripción del empleo

About the Role

We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.

Key Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Languages

Spanish / English

Salary

€900-€950 gross/month (source salary: €930)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.

Relocation

No relocation support provided.

Benefits

• €7.63 net meal allowance per working day
• €65 complexity bonus
• A Marketing-related degree is an advantage.