Customer Support Agent for Fashion Brand

Konecta; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Food allowance

Performance bonus

Initial and ongoing training

Growth opportunities

Collaborative environment

Job summary

Konecta is seeking a Customer Support Agent fluent in Portuguese and advanced English to join a temporary seasonal campaign in Lisbon. You will be the main contact for customers across chat, phone, email, and social media, delivering high-quality assistance and a positive experience.

On-site at Sete Rios, you will handle inquiries, resolve issues, and maintain records while collaborating with teammates to ensure outstanding service.

Qualifications

• Fluency in Portuguese and advanced English is required.
• Strong communication and problem-solving abilities are essential.
• Proficiency with Microsoft Office applications is preferred.

Responsibilities

• Provide customer support via chat, phone, email, and social media.
• Resolve customer queries and provide information about products and services.
• Maintain accurate records of customer interactions.
• Collaborate with team members to ensure excellent service quality.
• Participate in training to develop skills and product knowledge.

Skills

Portuguese fluency

Advanced English

Communication skills

Problem solving

Tools

Microsoft Office

Job description

Konecta is collaborating with one of the world’s most well-known fashion brands, and we are looking for a Customer Support Agent fluent in Portuguese and advanced English to join our team for a temporary seasonal campaign during the sales period, with the possibility of continuing with us after the campaign ends.

As a Customer Support Agent, you will be the main point of contact for customers, providing high-quality assistance and ensuring a positive customer experience across chat, phone, email, and social media channels.

Responsibilities

• Provide customer support via chat, phone, email, and social media.
• Resolve customer queries and provide information about products and services.
• Maintain accurate records of customer interactions.
• Collaborate with team members to ensure excellent service quality.
• Participate in training to develop your skills and product knowledge.

Requirements

• Fluency in Portuguese and advanced English.
• Previous experience in customer service is preferred.
• Excellent communication and problem-solving skills.
• Good knowledge of Microsoft Office applications.
• Availability to work on-site in Sete Rios, Lisbon.

What We Offer

• Employment contract.
• Possibility of continued employment after the campaign, depending on performance.
• Food allowance and performance bonus.
• Initial and ongoing training.
• A collaborative and supportive work environment.
• Opportunities to develop your skills and grow within Konecta.

Working Hours

Monday to Saturday, 8:00 AM – 8:00 PM (rotative shifts and day off)

If you are looking for an opportunity to join an international fashion brand, gain valuable experience, and potentially continue your journey with Konecta beyond the seasonal campaign,