Global Events Customer Care Agent (English/Portuguese)

WEbook, Inc.; Lisboa; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

webook is seeking a Customer Care Representative in Portugal to handle calls and customer inquiries across voice, WhatsApp, social media, email, and live chat. You will collect feedback, assist merchants, and maintain records in the CRM system.

The role requires 1–2 years in a call center or customer support environment, fluency in English and Portuguese, strong typing skills, and the ability to work rotating shifts including evenings and weekends.

Qualificações

• 1–2 years of experience in a call center or customer support environment.
• Fluent in English (spoken and written).
• Fluent in Portuguese (spoken and written).
• Good computer literacy and confident use of standard office applications.
• Fast and accurate typing skills.
• Experience with CRM or ticketing systems is an advantage.
• Availability to work rotational shifts, including evenings and weekends.

Responsabilidades

• Handle inbound and outbound calls and provide the services customers seek.
• Support clients and service providers by addressing inquiries and collecting feedback.
• Escalate issues to the appropriate department and follow up on resolutions.
• Record and update customer records and case logs in the CRM system.

Conhecimentos

English fluency

Portuguese fluency

Call center experience

Typing speed

Computer literacy

Multichannel support

Ferramentas

CRM systems

Descrição da oferta de emprego

webook is seeking a Customer Care Representative in Portugal to handle calls and customer inquiries across voice, WhatsApp, social media, email, and live chat. You will collect feedback, assist merchants, and maintain records in the CRM system.

The role requires 1–2 years in a call center or customer support environment, fluency in English and Portuguese, strong typing skills, and the ability to work rotating shifts including evenings and weekends.