Bilingual Portuguese/English Customer Support Agent Lisbon

Konecta; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Food allowance

Performance bonus

Initial and ongoing training

Growth opportunities

Collaborative environment

Job summary

Konecta is seeking a Customer Support Agent fluent in Portuguese and advanced English to join a temporary seasonal campaign in Lisbon. You will be the main contact for customers across chat, phone, email, and social media, delivering high-quality assistance and a positive experience.

On-site at Sete Rios, you will handle inquiries, resolve issues, and maintain records while collaborating with teammates to ensure outstanding service.

Qualifications

• Fluency in Portuguese and advanced English is required.
• Strong communication and problem-solving abilities are essential.
• Proficiency with Microsoft Office applications is preferred.

Responsibilities

• Provide customer support via chat, phone, email, and social media.
• Resolve customer queries and provide information about products and services.
• Maintain accurate records of customer interactions.
• Collaborate with team members to ensure excellent service quality.
• Participate in training to develop skills and product knowledge.

Skills

Portuguese fluency

Advanced English

Communication skills

Problem solving

Tools

Microsoft Office

Job description

Konecta is seeking a Customer Support Agent fluent in Portuguese and advanced English to join a temporary seasonal campaign in Lisbon. You will be the main contact for customers across chat, phone, email, and social media, delivering high-quality assistance and a positive experience.

On-site at Sete Rios, you will handle inquiries, resolve issues, and maintain records while collaborating with teammates to ensure outstanding service.