Customer Support Agent – Business Payments Platform — Spanish

Cross Border Talents; Mafra; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Job summary

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent in Lisbon to assist business clients using a digital payments and business platform. You will handle inquiries in Spanish and English via phone, email and chat.

The role requires experience in paid campaigns, digital marketing and AdTech support, with rotating 24/7 shifts including nights at our Lisbon site. On-site work in Lisbon, Portugal.

Qualifications

• Fluent in Spanish and English.
• Experience in B2B customer support or AdTech environments is preferred.
• Willingness to work rotating 24/7 shifts, including nights.
• Knowledge of paid campaigns, digital marketing or social media is a plus.

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service questions.
• Investigate issues and provide effective solutions.
• Verify account details per procedures.
• Maintain records and comply with policies.
• Deliver professional, customer-focused service.

Skills

Spanish fluency

English fluency

Customer service

Communication skills

Problem solving

Education

Marketing degree (advantage)

Tools

CRM software

Social media platforms

Job description

About the Role

We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.

Key Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Languages

Spanish / English

Salary

€900-€950 gross/month (source salary: €930)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.

Relocation

No relocation support provided.

Benefits

• €7.63 net meal allowance per working day
• €65 complexity bonus
• A Marketing-related degree is an advantage.