Customer Support Agent – Business Payments Platform — Spanish

Cross Border Talents; Castelo; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

€7.63 net meal allowance per working日

€65 complexity bonus

Marketing-related degree is an advant

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to support B2B customers using a digital payments and business technology platform in Lisbon.

The role requires troubleshooting in Spanish and English, handling inquiries via phone, email or chat, and rotating 24/7 shifts. On-site position with meals and bonuses.

Qualifications

• Fluent in Spanish and English.
• Experience with paid campaigns.
• Experience in digital marketing and customer service in AdTech environment.
• Willingness to rotate 24/7 shifts including nights.

Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.

Skills

B2B customer support

Spanish language

English language

Communication skills

Shift work availability

Education

Marketing-related degree (advantage)

Job description

About the Role

We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.

Key Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Languages

Spanish / English

Salary

€900-€950 gross/month (source salary: €930)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.

Relocation

No relocation support provided.

Benefits

• €7.63 net meal allowance per working day
• €65 complexity bonus
• A Marketing-related degree is an advantage.