Customer Support Agent – Business Payments Platform — Spanish

Cross Border Talents; Odivelas; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

€7.63 net meal allowance per working*

€65 complexity bonus

Marketing-related degree advantage

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. The role covers B2B customer service, account and service inquiries, and troubleshooting issues in Spanish and English.

On-site in Lisbon, Portugal, with rotating 24/7 shifts including nights. Support is provided via phone, email and chat, focusing on platform use, account questions and problem resolution while maintaining records and

Qualifications

• B2B customer support experience in AdTech preferred.
• Proficient in Spanish and English.
• Experience in paid campaign management and digital marketing.
• Willingness to work 24/7 rotating shifts, including nights.
• On-site in Lisbon, Portugal.

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform and service questions.
• Investigate and resolve technical or operational issues.
• Verify account-holder details per procedures.
• Maintain records and comply with policies.
• Deliver professional, customer-focused service.

Skills

B2B customer support

Spanish fluency

English fluency

Paid campaign management

Digital marketing

Customer service

AdTech experience

Social media familiarity

Strong communication

Education

Marketing degree (advantage)

Job description

About the Role

We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.

Key Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Languages

Spanish / English

Salary

€900-€950 gross/month (source salary: €930)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.

Relocation

No relocation support provided.

Benefits

• €7.63 net meal allowance per working day
• €65 complexity bonus
• A Marketing-related degree is an advantage.